December 8, 2014 Client Story A creative solution for Forbes.com Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising. High Tech
December 8, 2014 Client Story Credit union works hard to stay on top One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help. Retail Banking
December 7, 2014 Client Story A wellness plan for employee engagement One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program. Healthcare Payers
December 7, 2014 Client Story 150-year-old utility meets modern communication A major energy company was saddled with old communications systems based at one facility. We designed a new decentralized communications infrastructure Federal Government
December 7, 2014 Client Story Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute Airlines
November 24, 2014 Blog Ten Things to Ask Yourself About Financial Services Customer Experience Technology Financial Services and Insurance
October 6, 2014 Customer Strategist Omnichannel Contact Center Solutions: Optimize with Data Mapping Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
