December 13, 2014 Client Story From zero to hero A utility company transformed its customer service with a self-help solution Public Sector and Government
December 13, 2014 Client Story Complex support, without the complexity Our client was looking to change their service to keep up with the ever-changing technical support their products needed. We were able to make sure their current call centers were equipped provide immediate support. Communications
December 12, 2014 Client Story $10M repaid with streamlined debt collection strategy Our client works in the tough industry of collecting debt and was looking for a way to streamline its collection strategy and assist customers in finding a repayment plan. We helped create new and better plans. Communications
December 12, 2014 Client Story $3 million in savings through contact center optimization Our client was struggling to maintain their target abandonment rate of less than 5 percent, and hoped to improve that. Our team evaluated their current aspects of business and helped implement our WFM system Retail and eCommerce
December 12, 2014 Client Story AMA makes the most of its keywords Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms. Public Sector and Government
December 12, 2014 Client Story Analytics focus boosts revenue and customer insight Lacking a solid foundation to support data-driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities. Communications
December 12, 2014 Client Story Automobile marketing with no blind spots Our client was looking to better understand the buying habits and lifecycle of their customer base. We developed an analytics-driven solution that provided a better idea of who their customer is. Automotive
December 12, 2014 Client Story Better customer service costs less Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process Retail Banking
December 12, 2014 Client Story A clear path to customer centricity Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap. Communications
