April 18, 2017 Client Story Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations Travel and Hospitality
April 18, 2017 Customer Strategist Understand Your Customers, Understand Your Brand Four ways to activate the valuable insight customers are already giving you to elevate your brand position.
February 8, 2017 Strategy Guide Making the Grade How to convert a Contact Center Into an Insight Center
January 19, 2017 Blog Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights Retail and eCommerce
January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
