December 12, 2014 Case Study Retail Banking Better customer service costs less Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process
December 12, 2014 Case Study Communications A clear path to customer centricity Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap.
December 12, 2014 Case Study Financial Services and Insurance A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help
December 12, 2014 Case Study Communications A high-scoring training solution Our client had just tried a rigorous new training exam that resulted in more failure than success. With our help, they achieved a 162% increase in passing rates.
December 12, 2014 Case Study Retail Banking A playground for exceptional service One of the world’s largest financial institutions was looking to improve the performance of their online banking team. We implemented a Sandbox Learning project, a virtual contact center to help build skills
December 12, 2014 Case Study High Tech A smarter approach leads to happier customers Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS
December 10, 2014 Blog Automotive From Concept to Reality: A Glimpse at Your Automotive Experience in 2020
December 9, 2014 Case Study High Tech Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.
December 9, 2014 Case Study Public Sector and Government Off-site IT for on-site ROI A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.
December 8, 2014 Case Study High Tech A creative solution for Forbes.com Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising.
December 8, 2014 Case Study Retail Banking Credit union works hard to stay on top One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.
December 7, 2014 Case Study Healthcare Payers A wellness plan for employee engagement One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program.
