AI-Enhanced Services Resources

Direct Mail is More Important than Ever in the Digital World

Bots will Soon Include Personalities

Three Data Innovations Changing the Pace of Business

Three Paths to a Stress-Free Live Chat Experience

Text Analytics Can Tell You More Than Just How Customers Feel

The Impact of Employment Reform on the Customer Experience

Customers Want a Little Less Disruption

4 Technologies Facilitating the Service Customers Crave

Getting the Most From Customer Surveys

Four Steps to Insight-Driven Sales and Marketing in Lean Times

Deakin University: On the Path to Digital Maturity

The Australian university's CIO and Chief Digital Officer discusses engagement with Millennial students.

Successful Migration Strategies Require More Than Just Lift and Shift

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