AI-Enhanced Services Resources

Getting the Most From Customer Surveys

Four Steps to Insight-Driven Sales and Marketing in Lean Times

Deakin University: On the Path to Digital Maturity

The Australian university's CIO and Chief Digital Officer discusses engagement with Millennial students.

Successful Migration Strategies Require More Than Just Lift and Shift

Omnichannel Data is the key to CX Success

Omnichannel data mapping that shows what customers value and what a company delivers can uncover actionable insights for channel optimization

Wake the Sleeping Tiger With a Strategic Approach to Sales

5 Customer Experience Metrics to Track

Determining the Value of a Customer Interaction

Customers Don’t Care About Your Quality Assurance Checklists

How to Take the Game Out of Gamification

Voice of the Customer Data: Who Benefits From Using It and How

Why the Internet of Things Could Tear a Hole in Journey Mapping

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