January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
January 5, 2017 Customer Strategist The Data-Driven Traveler Digital trends are transforming the travel industry. Travel and Hospitality
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
October 17, 2016 Customer Strategist Personable Robots: The (Near) Future of Customer Service Siri and Alexa are just the beginning.
