January 11, 2018 Customer Strategist Your Business Process Is Not the Customer’s Journey Forrester’s TJ Keitt shares customer journey mapping best practices.
January 11, 2018 Customer Strategist Perspectives Automation Forges Clear Customer Journey Paths Scale up to better customer experiences with AI.
January 8, 2018 Client Story Sky’s the limit Leading airline loyalty program embarks on CX transformation while reducing costs by 50% Airlines
January 4, 2018 Client Story Expert associates pave a path to better results Expertise creates efficiencies and better experiences Automotive
