January 17, 2019 Customer Strategist Contact Center and Call Center Insights: Customer data blind spots and how to avoid them Many organizations don’t even realize they are sitting on a goldmine of insights within their contact center
November 13, 2018 White Paper Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals
October 19, 2018 Customer Strategist Strengthen Service Experiences With Sales Innovation Provide valuable sales opportunities with the use of AI and other digital tools.
