August 22, 2018 Client Story Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings Communications
July 18, 2018 Customer Strategist An End of Data Innocence? The freewheeling days of collecting and sharing data are over.
July 17, 2018 Customer Strategist Location Data Is Having a Moment More industries are pinpointing the potential benefits of location data.
July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
July 16, 2018 Customer Strategist Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals.
July 16, 2018 Customer Strategist Try a Little Harder Behind the ones and zeroes, data insights are human insights that impact real people.
June 15, 2018 Client Story Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app Automotive
