September 18, 2019 Cheat Sheet How to Maximize Your Back Office in 4 Steps Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.
September 13, 2019 Blog Benefits of Robotic Process Automation: RPA Best Practices for successful digital transformation
September 10, 2019 Client Story Associate Assist drives the customer experience into the future Intelligent virtual assistants team up with associates to deliver eye-popping results Automotive
September 4, 2019 Customer Strategist Transform Customer Journey Data Into Insights Companies don’t have to be data rich and insight poor on the customer path to purchase.
August 27, 2019 Customer Strategist CX Snapshot: Financial Service Payments Financial Services and Insurance
August 27, 2019 Customer Strategist Make Every Voice Heard With Speech Analytics 4 ways your contact center can turn data insights into action.
