February 27, 2020 Trends Report Special Report: CX Fraud Prevention This special report reveals a more productive approach to CX fraud prevention.
February 17, 2020 Client Story Automating claims increases accuracy up to 80% A leading global financial services strengthened its auditing and tracking capabilities with an automated claims processing system Financial Services and Insurance
February 17, 2020 Client Story Building a nimble healthcare claims processing system A global health services organization reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing Healthcare Payers
February 17, 2020 Client Story Process automation to the rescue A pharmacy benefits management organization increased efficiencies, leading to significant results Healthcare
February 10, 2020 Blog Customer Journey Strategy: Five Ways to use Customer Journey Maps as a Strategic CX Tool
