June 19, 2020 Client Story Get customer insights, get results A speech analytics tool combined with robust training empowered contact center associates to make data-driven recommendations that produced immense savings and more Airlines
June 16, 2020 Client Story Intelligent automation brings citizens closer to home Desktop automation helps reduce the home-buying sales processes from days to hours Public Sector and Government
June 5, 2020 Customer Strategist How Government Agencies Can Manage Call Volumes and Connect Communities New technologies combine with traditional contact centers to stay ahead of any crisis. Public Sector and Government
June 5, 2020 Customer Strategist Contact Tracing Success Hinges on a Balance of Humans and Technology Combine people and tech to activate contact tracing velocity. Public Sector and Government
June 5, 2020 Customer Strategist A Humanized Approach to Automation Yields Positive Results RPA examples that create effortless employee and customer experiences.
June 3, 2020 Customer Strategist Work-From-Home Best Practices for Contact Center Longevity Tips for managing people and technology help sustain a highly productive and engaged work-from-home future.
May 20, 2020 Client Story State eases overwhelmed call centers with messaging Nearly 4x as many contacts answered in fewer than 2 weeks State and Local Governments
May 18, 2020 Video Unemployment Assistance through the Power of Conversational AI Supporting Citizens in Crisis
