December 18, 2019 Case Study Financial Services and Insurance Sophisticated analytics and pipeline management drives leads up 47% A financial services company optimized its credit card enrollment pipeline with powerful analytics, experienced associates, and robust performance management
November 14, 2019 Case Study Communications Digital transformation powered by RPA/RDA More than 200 customer-related automated processes reduce a telecom’s cost to serve
November 5, 2019 Case Study Healthcare Payers Beating backlogs with back-office accuracy, speed Agile team cleared a health insurer’s report backlog in record time
November 4, 2019 Case Study Communications Telecom seamlessly scales Apple Business Chat support A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
November 1, 2019 Case Study Financial Technology Fast-growing fintech achieves fast CSAT improvements A hypergrowth fintech scaled its customer support with a digitally enabled team-based approach and emphasis on data security
October 16, 2019 Toolkit Key Questions to Ask Every Potential Sales Outsourcing Provider The right sales outsourcing partner can help you perfect your sales pitch and sell to your sweet spot all day, every day.
September 18, 2019 Cheat Sheet How to Maximize Your Back Office in 4 Steps Organizations that value customer experience know their back office services provide invaluable support. That’s because they understand a strong backline is a strong frontline.
