June 5, 2020 Customer Strategist Contact Tracing Success Hinges on a Balance of Humans and Technology Combine people and tech to activate contact tracing velocity. Public Sector and Government
June 5, 2020 Customer Strategist A Humanized Approach to Automation Yields Positive Results RPA examples that create effortless employee and customer experiences.
June 3, 2020 Customer Strategist Work-From-Home Best Practices for Contact Center Longevity Tips for managing people and technology help sustain a highly productive and engaged work-from-home future.
May 20, 2020 Client Story State eases overwhelmed call centers with messaging Nearly 4x as many contacts answered in fewer than 2 weeks State and Local Governments
May 18, 2020 Video Unemployment Assistance through the Power of Conversational AI Supporting Citizens in Crisis
