April 10, 2018 Customer Strategist The Rise of the Telcobot AT&T, Vodafone, and other telecoms welcome chatbots as the future of the industry. Communications
April 9, 2018 Client Story Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment Retail and eCommerce
January 11, 2018 Customer Strategist Your Business Process Is Not the Customer’s Journey Forrester’s TJ Keitt shares customer journey mapping best practices.
January 11, 2018 Customer Strategist Perspectives Automation Forges Clear Customer Journey Paths Scale up to better customer experiences with AI.
