October 19, 2018 Customer Strategist Fintech’s Next Obstacle: Mastering the Customer Experience Seven customer experience trends that are shaping the financial services landscape. Financial Technology
October 19, 2018 Customer Strategist Everyday Innovations Lead to Big Impact The contact center could be the epicenter of CX innovation in your business.
August 30, 2018 Client Story Eliminating customer blind spots Top automaker quickly integrates millions of data points to work smarter and increase revenue Automotive
August 22, 2018 Client Story Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings Communications
July 18, 2018 Customer Strategist An End of Data Innocence? The freewheeling days of collecting and sharing data are over.
