July 7, 2015 Customer Strategist Digital Disruption 101: How Customer Behaviors Impact Strategic Innovation What must companies do to keep pace with evolving consumer expectations?
July 7, 2015 Blog Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts Track the maturity of digital customer experiences across six key areas to accelerate your company's digital transformation
July 7, 2015 Blog Voice of the Customer Best Practices and Strategy Dispel four common myths and incorporate digital and mobile voice of customer best practices to gain valuable customer insights.
July 7, 2015 Blog Three Ways to Digitize the Workplace to Boost Employee Engagement Enable digital tools to improve daily activities, not add more complexity to a workday.
July 7, 2015 Customer Strategist Six Ways to Make Your Mobile Experience Stand Out Advanced features aren't enough -- focus on meeting the customer's needs.
July 7, 2015 Customer Strategist Healthcare The Rise of the Chief Marketing Technologist Aetna’s head of marketing technology and innovation blends two disciplines into a hybrid future of enterprise success.
July 7, 2015 Customer Strategist Healthcare Payers Customer Voices Rise to the Top BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience.
July 7, 2015 Customer Strategist Technology Slams on the Competitive Accelerator Blink, and you might become less relevant to your customers.
July 7, 2015 Customer Strategist Financial Services and Insurance Mobile Payments: The Next Big Opportunity in Commerce MasterCard sets its sights on mobile payments as a new way to engage consumers.
July 7, 2015 Customer Strategist Automotive GM Goes All In on Connected Vehicles The automaker is betting it can improve the driver and passenger experience through integrated mobile services.
