blog

In TTEC’s continuing blog series on technologies that are transforming the customer experience, we explore Near Field Communication technology.    In the wake of Google...

Success is important for business results. And in our case, our success is tied directly to our clients’ business outcomes.  So, when we succeed in making our clients more profitable,...

↵This Mother’s Day, we explore the question: Are mothers (and mommy bloggers) your most valuable customers?   There’s no doubt that moms are invaluable. They work long hours...

Without customer experience leading the way, executives are missing the big picture when it comes to Big Data.Terabyte. Petabyte. Exabyte. Zettabyte. Yottabyte. To today’s business leaders...

Sales coaching is gaining a lot of traction among sales leaders and sales teams and for good reasons: as sales teams are forced to accomplish more with fewer resources, forward-thinking sales...

This is the first blog article in a two-part series. As the world increases its digital footprint, an increasing amount of attention has been turned to Big Data. With the promise of regulating...

This is the second blog article in a two-part series. As interest in Big Data increases, so do marketers’ challenges. From having the capabilities to apply sophisticated quantitative...

It doesn’t matter what country you live in, we are all citizens of this Earth, and we share a responsibility for our planet’s health. On Earth Day and, in fact every day, TTEC uses its...

Put on your crazy pants because this infographic from Liberty Tax Service shares some wacky ways for you to take more tax deductions. But, off-the-wall tax tips aren’t the only thing that...

Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly...