TTEC is proud to partner with Genesys to implement innovative contact center technologies that deliver optimized experiences.
TTEC is proud to partner with
Genesys to implement innovative
contact center technologies that
deliver optimized experiences.
Powering the contact center
of the future, today
As a Genesys Platinum Partner, we leverage the power of the Genesys technology ecosystem, combined with our own internally built solutions, to help clients create truly engaging contact center environments. And as a certified managed services provider for Genesys solutions, we offer the support you need to keep your contact center running at peak performance. Creating a contact center that meets the expectations of the modern consumer requires powerful technology and innovation. The partnership between TTEC and Genesys makes it possible to transform a simple contact center into a true engagement hub.
Leveraging the entire Genesys technologyportfolio to deliver customized solutions
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries.
Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service
on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organisations
of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.
Strategic roadmap and deployment of your
contact center technology environment
The deployment of any technology application is a complicated process. We offer the guidance and support you need to streamline the deployment of your new or updated contact center technology. By creating a custom roadmap for your deployment, we ensure that every detail is addressed and that the process is completed as quickly and effectively as possible. Making the most of your investment into a contact center platform is also important, not only for your bottom line, but also for the customers you serve. We offer the guidance and support you need to customize your contact center technology environment to meet your specific needs and the needs of your customers.
and ongoing support
Choose your level of support and transform your
contact center into a true engagement hub
Providing contact center agents access to mission-critical data is key to delivering quality customer interactions. We help you seamlessly integrate your contact center technology with CRMs, customer portals and more to provide agents with single pane of glass access to data and functions. At the same time, managing the technical aspects of a complex software environment can be difficult. That's why, as a certified managed services provider for Genesys solutions, we offer the support you need to keep your contact center running at peak performance. Choose the level of support that fits your organisation’s needs, from full management to issue resolution.
Outcomes View all Case Studies→
Through our partnership with Genesys, we deliverinnovative and customized solutions to clients
information more efficiently
See how → screen pops to gather basicRead Case Study
to a work-from-home environment.
See how → cloud and transitioning seamlesslyRead Case Study