EMEA Search Results for
"digital transformation"
What is sales outsourcing? Sales outsourcing allows you to take advantage of untapped opportunities by leveraging additional salespeople through an outsourcing partnership. From a sales perspective, outsourcing sales can help you target new or...
FINANCIAL SERVICES AND INSURANCE Customers are your best investment CX optimised at the point of conversation CONTACT US The world of buying, paying, and lending are evolving. Are you? Today's banking and insurance CX leaders face...
STRATEGY GUIDE | 10-MIN READ CXaaS: The Future of Customer Experience To meet the evolving pace of business, leading brands are changing their business models to be more flexible and focused on outcomes. Customer Experience as a Service (CXaaS) is...
Free Starter List Questions to ask Sales Outsourcing Providers To find the right outsourcing vendor you have to ask the right questions. This ready-to-use Request for Proposal (RFP) Template provides an overview of key topics and questions to ask...
Free Sales KPI Calculator Sales Performance KPI and Metrics Calculator With this ready-to-use excel workbook of pre-made KPI calculator templates, easily track key performance metrics, such as customer acquisition cost, win/loss ratio, ROI, and a...
Free Sales Funnel Tool Sales Pipeline Calculator With this ready-to-use excel workbook, use the templates to determine exactly how many leads and opportunities are needed to achieve annual sales goals, and help calculate conversion rates at each...
PROPERTY & CASUALTY INSURANCE Customers are your best investment CX optimised at the point of conversation CONTACT US The insurance landscape is evolving. Are you? As insurance leaders grapple with back-office inefficiencies,...
What is Offshore Outsourcing? Offshore Outsourcing is when an organization recruits a third party supplier to conduct operations from an outside country. Additional Offshore Outsourcing Resources Outsourcing: Which Shore is right for you:...
These days, even if a customer care associate fails to notice that a caller is frustrated—the software analysing the call doesn’t. As automated solutions like IVR and chatbots answer simple questions for customers, organisations are...
What is Omnichannel? Omnichannel is a cross-channel customer engagement strategy that businesses utilise to improve the customer experience. Often used in context of retail, omnichannel has become an objective for contact centres and customer...
CUSTOMER EXPERIENCE STRATEGY Happy customers, happy outcomes Design your CX to eliminate pain points and reduce churn. REQUEST A DEMO What customers want, we deliver What do customers really want in today's digital world? They want brands to...
Training support to create a virtual workforce, fast Business needs are changing. Many companies are migrating from bricks and mortar to remote contact centre environments, but most legacy training materials are designed for classroom...
A leading international medical centre recognised the need for widespread process improvements, but wanted to take a progressive approach that would result in meaningful improvements to every patient experience. For the pilot program, we centred...
Most customer experience leaders say they have active voice of the customer (VOC) programs in place. They track NPS, ask customers to complete post-interaction surveys, and employ speech analytics. But too often they are not really listening. ...
What is Gamification? Gamification is the process of applying typical game-playing elements (scoring points, receiving awards, and social interactions) to systems and processes that exist outside the confines of the game itself. Progressive...
What is Messaging? Messaging is a text-based, one-to-one conversation that usually occurs on a mobile device or platform like Facebook Messenger, WhatsApp, SMS text messaging, or within an app. Unlike web-based chat that occurs in a pop-up screen...
OUR SERVICES We help you design, build, operate, and optimize CX Higher CSAT at Lower TCO Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Yes, it is possible. Forward-thinking companies view customer...
Customer loyalty programs are at their core tactical mechanisms for altering the behaviours of specific customers. The behaviours you most want, however, might be quite different, depending on your business model and competitive situation. If you...
The Challenge More than 750,000 consumers call into this retailer’s contact centre every month for after-sales support. The company wanted to improve service delivery and reduce costs, yet it was struggling to maintain its target abandonment...
The art of attracting and keeping customers is a balancing act, and the pandemic was an anvil thrown onto the scale. The brands that survived the shift in everyday life knew how to not only bring in new customers, but nourish the relationship with...