EMEA Search Results for
"digital transformation"
AUTOMOTIVE CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO Consumers want cars that elevate their lives. Are you delivering their joy? In a competitive...
CCW 2018 27th Feb-1st March 2018, Berlin, Germany TeleTech will be sponsoring, exhibiting and speaking at CCW 2018 - the meeting place for movers and shakers with ideas that have have been shaping customer dialogue for 20 years. With 4 conference...
WHITE PAPER Innovative electric vehicles need innovative customer support The future of the automotive industry is electric and digital. And the new electric vehicle (EV) customer journey is full unexpected challenges, points of friction, and...
The Challenge A pharmacy benefit management organisation wanted to drastically improve the way services were managed across the enterprise. The key challenge was replacing a manual processing approach that was error-prone, time intensive, and...
The Challenge A government housing ministry offered a program to sell homes to citizens while providing banking assistance with their loans. However, limited documented processes, difficulty tracking information, various booking systems and...
The Challenge A leading global financial services company with business lines in life, vehicle, travel, and health insurance, had a legacy claim storage system that was unable to show linking between multiple claims. The lack of linking between...
Back-office inefficiencies, lack of systems integration, wonky workflows, and poor communications are among the culprits making a hard job even harder. Insurance companies across Europe face a formidable challenge: Upgrade systems without...
COMMUNICATIONS AND MEDIA CX Optimised Outsourced customer experience and technology solutions that delight your customers while lowering your costs. REQUEST A DEMO Your customers demand support everywhere, at anytime. How will you deliver on their...
Article Is patient experience about to flatline? By Peter Dorrington, Director, Customer Insights – TTEC Digital. It’s no secret that healthcare, especially primary healthcare, is under enormous pressure; the population is growing, we...
In the contact centre industry, it is commonly known that soft skills are critical to building trust and connection with consumers. One of the most important pillars of these skills is empathy. And for good reason. How better to serve...
Data Sheet Workforce Engagement Management Learn how our unified enterprise-wide WEM Solution can help you manage your most important customer experience asset – your employees. Download our WEM Data Sheet Get Started We...
AUTOMOTIVE The keys to great CX Rev up your brand's customer experience. CONTACT US Experiences for every car buyer's CX journey As customers become increasingly connected and demanding, we're here to help you meet new opportunities...
Utility companies work hard to maintain a positive relationship with the residents they serve. This private utility had an outdated and overtaxed phone system, and as a result was unable to meet service level requirements for the customers who...
Convert and retain your customers with an effective sales chat program Chat’s the most popular digital contact method among customers and presents huge opportunities to reach consumers – in those crucial moments when they...
The power of big. The agility of small. Our customised business models for startups and hypergrowth companies provide brands with a people-first approach, deployed in a flexible, agile model. We provide the contact centre associates,...
Company culture is what your employees do when no one’s looking. It’s the fabric that weaves together how your company operates, and influences how a firm projects itself both internally and to the outside world. Most important, a...
The challenge When it comes to debt collection, the objective is to collect money owed by customers without negatively impacting the customer experience. As a long-time partner of a major telecommunications company, TTEC spearheaded innovative...
BFSI STRATEGY GUIDE Move to messaging to keep customer conversations strong Financial brands that don’t master messaging will lose customers to the ones that do. Wondering where to start? TTEC can help. When it comes to delivering the...
The challenge A company’s ability to meet customer expectations and needs is only as good as the support and resources that its associates receive. A global information and financial services company has engaged TTEC to upgrade its customer...
Customer centricity is an elusive goal. Most companies want to be more customer centric, but enacting the vision is a challenge. There are a number of things a business can do to become truly customer centric. First and foremost, it needs to...