CX Optimised
Outsourced customer experience and
technology solutions that delight your
customers while lowering your costs.
Your customers demand support everywhere, at anytime. How will you deliver on their high expectations?
Communications, technology, and media businesses must deliver seamless support for an array of complex and ever-changing products. They also need to provide 24/7 expertise and resolve issues quickly. How can you deliver fast and frictionless support to fickle customers without breaking the bank? Our integrated customer experience solutions and consultative-partner approach will help you deliver omnichannel support that is easily deployable, scalable, and agile, to drive engagement while reducing costs.
The building blocks
of CX Optimised
TTEC’s proven outsourcing solutions provide communications
and media companies a solid foundation for growth.
Optimise your cost basis by outsourcing parts of your business such as care, inside sales and back office.
Whether you need help operating business as usual or managing a seasonal surge, we combine the people, processes, and platforms to optimise your contact centre.
Results
Optimise your outsourcing strategy by exploring alternatives to in-house and onshore delivery.
Regardless of what language your customers' speak, we'll find a solution that matches your needs with our talent. For both synchronous and asynchronous interactions, near shore solutions deliver great value to you and your customers.
Results
Do more with less by empowering customer self-service and augmenting the agent experience.
Customers and associates want the same things: speed and convenience. Intelligent automation speeds up simple tasks so there is time to tackle the most complex ones.
Results
Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.
No need to operate with inefficient CX processes on your own when we've optimised ours with 40 years of experience.
Results
Increase employee engagement, decrease turnover and overhead costs with proven work from home models.
Our work@home platform provides all of the technology, training, coaching and engagement programs required to delivery happy employees and happy customers.
Results
Decrease handle time, reduce cost to serve and improve CX with digital channels.
When you understand what your customer wants to accomplish, it’s easy to automate simple tasks and provide trained associates to manage more complex interactions.
Results
AI-powered training shrinks contact centre attrition
TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.
READ THE CASE STUDY
Intelligent automation crushes average handle time
The client engaged us to find innovative ways to improve operations and reduce costs. The combination of TTEC’s human experts and innovative technology created immediate results that reduced costs and improved customer experiences.
READ THE CASE STUDYand trust and safety solutions through our CX BPO and technology services.
6 Reasons to consider
nearshoring now
There are so many benefits nearshoring can bring – is your brand ready to take advantage of them? A growing list of countries offer highly skilled labor at a lower cost than onshore options. If you’re looking deliver seamless CX, overcome the challen ges of a tight labor market, and cut costs along the way, it’s time to consider nearshoring.
Get the Strategy GuideLatest contact centre and call centre outsourcing Resources
