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Blog
Back office vs. front office: boost productivity between both offices
Delivering great experiences amid the digital transformation
Client Story
Media
Email videos capture attention, drive response rates
How to Navigate the Complexity of Digital Transformation
Podcast Episode
Fintech
Open Banking – The Need for Financial Service platforms via Banking as a Service
Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
Automotive
Predictive Analytics Can Improve Efficiency and Improve CX for Auto Customers
Cloud vs. On-premise Contact Centres: 3 Critical Differences
Auto Brands Need to Educate potential EV Customers
Webinar / Event
Digital Transformation: The Cisco Vision of Customer Engagement
Property and Casualty Insurance
Cost savings and happy employees all year long
Open Enrollment Benefits From a Smart Seasonal Approach
Study: A Rise in Branchless Banking Exposed CX Weaknesses
Fast-growing Fintech Achieves Fast CSAT Improvements
Retail Banking
Messaging saves the day with faster support, increased productivity
Strategy Guides and Trends Reports
Insurance
7 Predictions for Insurance Experiences in 2021