The last 12 months have accelerated digital transformation within the contact centre industry at a rate never seen before. To meet the evolving pace of business, increase in millennials and today’s more demanding customers, leading brands are changing their business models to be more flexible and focused on outcomes. Combined with the shift for customers and contact centre agents to a home working environment, the need for digital and self-service channels has never been more important.

In this on-demand webinar, TTEC, Cisco and IMI Mobile discuss Digital Transformation: The Cisco Vision of Customer Engagement, featuring guest speakers Matthew Drayton and Pete Ashbridge, Contact Centre Sales Specialists at Cisco.


  • Why a Digital-First Strategy is key to your business and Customers Demands
  • How to drive Customer Engagement through Digital channels
  • Essential Strategies & Tools to prepare you for the Future of Customer Experience
  • Insights into how TTEC & Cisco have helped our customers transform their contact centre operations, moving from existing on-premises solutions to cloud.

TTEC is proud to partner with Cisco to deliver world-class cloud contact centre technology solutions. Our partnership enables large enterprises and government agencies globally to accelerate cloud adoption.

Watch the On-demand Webinar