2018 UK National Contact Centre Awards
Run by the CCMA and in their 23rd year, the UK National Contact Centre Awards are the longest established awards for the UK contact centre industry. 15th May 2018, London, UK. Learn more
Seamless, simple and fluid. That is what a customer expects when they
interact with your company. It is a lot harder than it looks to integrate
all of the systems - CRM, knowledge management, analytics, AI, and
communication platforms – into one best in class platform.
We’ve built an agile, customisable, cloud-based platform that evolves with you and your customers. Humanify Technology Platforms offer best-of-breed omnichannel technologies including journey orchestration, productivity enhancing applications, knowledge management and CRM. A unified customer experience solution that supports all modes of interaction including human, digital-to-digital, and context driven AI.
Our Humanify Technology Platforms enable a seamless customer experience within and across channels, including voice, chat, email, SMS, co-browse, social, and video. The soution is designed to let customers start an interaction in one channel then move seamlessly to another without having to repeat information. It is scalable based on client needs with a modular structure that enables incremental channels and capabilities quickly and cost effectively.