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Contact Centre Software

The technology engine that powers your customer experience

To stay competitive in today’s market, having an omnichannel presence is essential. We provide businesses with the right tools and technology to stay ahead of the curve.

 

It takes a lot of technology to create one great customer experience

Seamless, simple and fluid. That is what a customer expects when they interact with your company. It is a lot harder than it looks to integrate all of the systems - CRM, knowledge management, analytics, AI, and communication platforms – into one best in class platform.

 
Seamless experiences
enabled all ways, always

We’ve built an agile, customisable, cloud-based platform that evolves with you and your customers. Humanify Technology Platforms offer best-of-breed omnichannel technologies including journey orchestration, productivity enhancing applications, knowledge management and CRM. A unified customer experience solution that supports all modes of interaction including human, digital-to-digital, and context driven AI.

  • Single view of customer journey across channels
  • Cloud-based tools and technologies
  • Modular platforms that easily integrates with various infrastructures
  • Capture and use customer data
 
Technology that grows at the pace of your business

Our Humanify Technology Platforms enable a seamless customer experience within and across channels, including voice, chat, email, SMS, co-browse, social, and video. The soution is designed to let customers start an interaction in one channel then move seamlessly to another without having to repeat information. It is scalable based on client needs with a modular structure that enables incremental channels and capabilities quickly and cost effectively.

  • Improve customer satisfaction for multi-channel customers
  • Reduce total cost to serve and acquire
  • Increase revenue growth and customer retention
  • Future-proofed customer experience platform
 
Companies that deliver omnichannel interactions reduce customer complaints by 55 % and increase annual revenue by 24 % annually, compared to others.

Aberdeen Group

 
 

How can we help?

We’d love to hear from you.
Contact us