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EMEA Blog


Contact Centre vs. Call Centre: 6 Key Differences and Why it Matters

Does your business need a call centre or a contact centre? Although these terms are often used interchangeably, there are key differences between these common business communication models. Understanding the difference between a call centre and contact centre, and how they apply to your business needs, is a critical first step to building an efficient, differentiated customer experience that drives loyalty and customer satisfaction.

Customer Experience Management Strategy and Best Practices

This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.

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