This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
TTEC
EMEA Blog
Four Traits of Customer-Centric Leaders
The Hidden Obstacle to Great Corporate Culture: Unconscious Bias
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.
How to Take the Game Out of Gamification
Whether or not you realise it, there’s a good chance you’ve participated in a gamification program. Airlines, hotels, grocery stores, weight loss, wearable devices and most industries offer loyalty programs that use game-based mechanics to drive real-world behavior. But despite its ubiquity, companies can stumble in using gamification. To set your program up for success, here are examples and tips for creating savvy gamification programs.