June 27, 2023 Datasheet Public Sector and Government Our impact in Public Sector Delivering 5-star CX for public service
June 27, 2023 Datasheet High Tech Our impact in High Tech Cutting-edge CX connecting people and digital
June 27, 2023 Datasheet Healthcare Our impact in Healthcare Building long-term loyalty and a healthier bottom line
June 27, 2023 Datasheet Communications Our impact in Communications and Media Building long-term loyalty and a healthier bottom line
June 14, 2023 Case Study Retail and eCommerce The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers
June 14, 2023 Glossary Term Virtual Call Center Software Virtual call center software is any cloud-based contact center platform that allows organizations to run their contact center operations in any time zone, from anywhere in the world.
June 14, 2023 Glossary Term Universal Agents Universal Agents are contact experience associates who are trained deliver best-in-class service through any channel, whether a customer is connecting through voice, chat, video or mobile.
June 13, 2023 Glossary Term Outcome-based Contracts Contract terms based on quantifiable business outcomes that can be measured at the customer or business user level, rather than operational metrics or SLAs.
June 13, 2023 Glossary Term Outbound Call Center An Outbound Call Center (or Outbound Contact Center) is a common business process outsourcing service used in the United States and other countries where call center agents perform sales and marketing activities like cold calling, B2B lead generation, and
June 13, 2023 Glossary Term Onshore Outsourcing Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country.
June 13, 2023 Glossary Term Omnichannel Support When using Omnichannel Support, call centers gain the ability to communicate with customers on the channel they prefer, every time an organization interacts with its customers.
June 13, 2023 Glossary Term Omnichannel Customer Service Omnichannel Customer Service (or Omni Channel Customer Service) is the seamless delivery of consistent service across multiple channels in real time.