December 20, 2023 Blog Travel and Hospitality Travel brands: Is your CX staying 3 steps ahead of travelers? It can with AI
December 11, 2023 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster
November 13, 2023 Tips and Takeaways 4 ways to humanize collections efforts without sacrificing results Easy, empathetic experiences benefit customers and your company
November 10, 2023 Case Study High Tech Skilled tech support slashes hold times 93% Expert associates and the right CRM drive better, faster resolutions
October 31, 2023 Strategy Guide Financial Services and Insurance AI/CX value chain analysis: Bank loans Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
September 26, 2023 Video CX Optimized Video Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
August 22, 2023 Strategy Guide Public Sector and Government 4 real-world AI applications for transportation Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
August 15, 2023 Service Proactive Outreach Proactively engage customers with outbound services to improve relationships and your bottom line.
August 8, 2023 Case Study Public Sector and Government Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
July 12, 2023 Case Study Media and Entertainment $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
