November 10, 2023 Case Study High Tech Skilled tech support slashes hold times 93% Expert associates and the right CRM drive better, faster resolutions
October 31, 2023 Strategy Guide Financial Services and Insurance AI/CX value chain analysis: Bank loans Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
September 26, 2023 Video CX Optimized Video Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve.
August 22, 2023 Strategy Guide Public Sector and Government 4 real-world AI applications for transportation Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
August 15, 2023 Service Proactive Outreach Proactively engage customers with outbound services to improve relationships and your bottom line.
August 8, 2023 Case Study Public Sector and Government Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
July 12, 2023 Case Study Media and Entertainment $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
June 27, 2023 Datasheet Travel and Hospitality Our impact in Travel and Hospitality Destination: amazing CX
