March 28, 2024 Case Study Hypergrowth and Startups Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
March 13, 2024 Case Study Healthcare eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
February 29, 2024 White Paper Financial Services and Insurance Insurance tailored to the 2024 consumer AI, data insight, and human intelligence ensure a future-proof experience
February 28, 2024 Industry Solution Retail and eCommerce Contact Center as a Service for Retail and eCommerce Highly scalable cloud customer and employee experience technology that transforms CX.
February 28, 2024 Industry Solution Healthcare Patient Engagement Proactive outreach improves outcomes.
February 28, 2024 Industry Solution Public Sector and Government Conversational Messaging for Government + Public Sector Engage more citizens anytime, anywhere with conversational messaging.
February 28, 2024 Industry Solution Financial Services and Insurance Conversational Messaging for Financial Services Deliver hyperpersonalized communications at scale and engage your customers anytime, anywhere.
February 28, 2024 Industry Solution Communications Digital Transformation for Communications Highly scalable cloud customer and employee experience technology.
January 21, 2024 Case Study Healthcare Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds
