July 24, 2024 Blog Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?
July 21, 2024 Landing Page Contact Center of the Future: Digital Transformation Best Practices Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service organizations – from their customers’ points of view.
May 28, 2024 On-Demand Webinar Travel and Hospitality Smart Solutions: AI, CX Ready to Help Reverse Hospitality Labor Shortages
May 23, 2024 Service Proactive Solutions Reduce cost and improve customer experience with recommendations from your front line employees
May 17, 2024 Service TTEC Digital The CX expertise and technology you need to deliver seamless customer and associate experiences
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
April 17, 2024 Blog TTEC celebrated as innovative thought leader for AI-enhanced Let Me Know solution
March 28, 2024 Case Study Hypergrowth and Startups Workforce optimization model cuts costs estimated $9.5M annually Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
March 13, 2024 Case Study Healthcare eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%
