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Contact Center of the Future: Digital Transformation Best Practices

Customer service is not the same as it once was. To keep up with customers’ growing expectations, it’s important for brands to re-imagine their service organizations – from their customers’ points of view.

 
 
 

About us

TTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

 

Award-winning digital transformation, CX strategy, and contact center services

logos of some of our contact center outsourcing related awards

  • RealPlay™, AI-powered training technology, named "Disruptive Technology of Year" by Customer Contact Week as part of its 2020 CCW Excellence Awards.
  • TTEC Wins Gold For 2022 Stevie® Awards For Sales And Customer Service
  • TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
  • Outsourced Contact Centre of the Year and Best Pan-European Contact Centre of the Year silver award at the 2019 European Contact Centre & Customer Service Awards
  • Best Nearshore Team from the Global Sourcing Association (GSA)
  • 2018 Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
  • IAOP Global Outsourcing List of World’s Best Service Providers
  • Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
  • TTEC Makes Virtual Vocations’ Top 25 Employer Partners for Remote Work in 2022
 
 

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