July 21, 2026 Client Story Precision at scale: Inside a best‑in‑class fintech back‑office operation 99% SLA attainment is the standard that defines TTEC’s partnership with an admired disruptor Financial Technology
July 9, 2026 Client Story Faster AHT. Happier members. CX built for surge Dynamic workforce management and real-time automation helped a health exchange exceed efficiency, CSAT goals Public Sector and Government
November 18, 2025 Client Story Concierage-level engagement builds trust, lifts NPS for auto brand Scaling proactive outreach across recalls, roadside, and vehicle health events enhances customer confidence Automotive
November 6, 2025 Trends Report CX Trends 2026: Fast Forward 5 customer experience priorities that will win this year – because old-school thinking won’t cut it
October 7, 2025 Client Story From fleet to frontline: Driving direct sales for a global rental brand Turning inventory into income — A high-touch CX strategy that shifted gears on used vehicle sales Automotive
July 15, 2025 Customer Strategist Industry Insights Credit unions look to engage younger customers via digital innovation Retail Banking
July 9, 2025 Customer Strategist Perspectives Don't blame the tech: Fix these 3 transformation pitfalls instead
March 4, 2025 Datasheet A wealth of CX expertise and experience CX that delivers—without the headaches Financial Services and Insurance
