June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
June 9, 2023 Glossary Term Customer Attrition Customer attrition, customer turn, turnover, or defection - is the result of clients and customers terminating their relationship with a brand.
June 9, 2023 Glossary Term Customer Analytics Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
June 9, 2023 Glossary Term Customer Acquisition Customer acquisition is the undertaking of obtaining new customers or clients into your organization.
June 9, 2023 Glossary Term Cross-selling Cross-selling describes when a company suggests and sells complimentary or other products to existing customers during the buying process or expanding the number of the customer is currently purchasing from you.
February 23, 2023 Blog Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy Healthcare
February 21, 2023 Client Story Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most Retail and eCommerce
December 7, 2022 Client Story Insights from speech analytics help grow monthly sales by 65% TTEC helped a logistics company discover which sales techniques worked best, jump-starting revenue
November 14, 2022 Blog Grow your sales pipeline by changing your SDR approach (we did it, and you can too)
October 24, 2022 Client Story TTEC sales team plays by a new book, with amazing results With a unified and persona-driven approach, SDRs are starting more conversations with leads
