Inside Sales

TTEC | Glossary | Inside Sales

What is Inside Sales?

Inside Sales is a sales process remote sales teams use instead of face-to-face sales. Inside sales professionals sell a company’s products and services via phone, email, Messaging, text, chat, social medial, and other online channels.

Many sales professionals use inside sales models to sell big ticket B2B sales items like technology and SaaS. TTEC’s inside sales teams have specialized sales training, are well-versed in making cold calls to achieve new customer acquisition goals, and have a knack for closing deals over the phone and in online channels.

Additionally, our remote sales teams utilize a data-driven sales process – with predictive modeling, digital technology, and live channels – to increase profits and reduce cost of sales. Our high-impact/low-risk remote sales teams deliver predictable, scalable and lucrative outcomes for both B2B sales and B2C sales.

Additional Inside Sales Resources
  • 11 Ways to Transform Your Business with Inside Sales Outsourcing: There are unique selling skills needed for each part of the sales process. That’s why using outsourced inside sales professionals is growing as an effective way to work smarter, not harder.
  • Sales Performance KPI and Metrics Calculator: With this ready-to-use excel workbook of pre-made KPI calculator templates, help your indirect sales team easily track key performance metrics like customer acquisition cost, win/loss ratio, ROI, and a whole lot more!
  • 5 B2B Sales Strategies to Ignite Your Sales Engine: To stay ahead of competitors, it’s essential for sales leaders, remote sales teams, and marketers to constantly assess their customer acquisition, growth, and retention strategies and ensure they’re aligned with the expectations of today’s B2B buyer.
  • Sales Pipeline Calculator: Use the user-friendly templates in this excel workbook to determine exactly how many leads and opportunities your inside sales teams need to achieve annual sales goals, and help calculate conversion rates at each stage of the sales cycle.