Customer Attrition

What is Customer Attrition?

Customer attrition, customer turn, turnover, or defection - is the result of clients and customers terminating their relationship with a brand. 

No business wants to experience Customer Attrition, but it may not be obvious which customers are likely to leave.

Have no fear. TTEC utilizes predictive modeling to identify customers that have a high probability of churn, as well as insights on attrition reasons through voice of the customer data.

Armed with this data, companies can reach out to high-risk customers and bring former customers back through personalized win-back campaigns and outreach.

Additional Customer Attrition Resources

• Customer Acquisition as a Service: Our customer acquisition services help you find customers and personalize experiences across all channels in order to drive revenue and increase loyalty and lifetime value.
• Customer Loyalty and Retention Strategies: Keep customers happy and hit key business goals by investing in existing customer relationships.
• A High-Scoring Training Solution: Our client had just tried a rigorous new training exam that produced more failure than success. With our help they were able to help produce a 162 percent increase in passing rates.
• A Hands-on Approach to Global Customer Care: Customer care keeps up with product innovations to serve customers better.
• Take an Evergreen Approach to Loyalty Growth: Companies must shift their focus from customer acquisition to customer engagement to preserve retention and maintain satisfaction.
• Destination: Customer Experience Excellence: A travel site elevates the quality of customer interactions by focusing on associate training and operations.
• Millions of Reasons to Stay Connected with Customers: Our client had just partnered with a new marketing organization and was deploying a new database and deployment solution, but it was a year away. We were able to help speed up the process.