EMEA Search Results for
"digital transformation"
RPA solutions for increased productivity and efficiency Eliminate the most time-consuming and repetitive manual tasks employees perform in the front and back office with our Robotic Process Automation (RPA) and Robotic Desktop Automation ...
What is Interactive Voice Response (IVR)? Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to...
WE DESIGN, BUILD, AND OPERATE amazing scalabledigital smarter efficient automatedhumanconnectedagileoptimisedexceptional CUSTOMER EXPERIENCES In today's fast-paced world, it's not easy to create meaningful connections with your...
Overall contact centre performance across major KPIs, such as quality score, average handle time, and contact resolution rates all suffer when a company doesn't have a clear view of the full customer journey. And yet, fewer than 10% of...
It’s a common experience in inefficient omnichannel call centres – you have to tell a customer service rep your information moments after you already inputted it into the IVR system. Or you must explain to a call centre agent about the...
ESG: Growing a socially and environmentally responsible business At TTEC we have a long history of initiatives that demonstrate our commitment to Environmental, Social and Governance (ESG) principles—actions, policies and strategies...
STRATEGY GUIDE B2B sales trends for 2023 4 ways to jump-start growth and revenue The sales landscape is evolving quickly and, in many cases, the old way of doing things doesn’t work anymore. As prospects and customers expect...
STRATEGY GUIDE 3 banking fraud mitigation strategies Master the balancing act: Protection without friction to safeguard CX Digital fraud is the No. 1 cybersecurity concern among financial institutions and newly emerging threats call for...
Enable effortless experiences and virtually deliver at scale The number of inquiries coming into contact centres has increased dramatically and as a result, wait times for resolution are incredibly high. How can you minimise the effort and...
Capturing customers’ expectations, aversions, and preferences—i.e. listening to the voice of the customer (VOC)—is table stakes for most organisations today. It has proven to help organisations retain customers, build better...
The challenge A major commercial cooking and foodservice equipment manufacturer prided itself on its excellent products. Over the years, the company had expanded its lines of business, including hiring additional subject matter experts (SMEs) to...
This was originally posted as an article in the Customer Strategist Journal. To read the latest issue click here. T-Mobile made a splash this year in the U.S. with its campaign to pay customers' early termination fees if they switch to the hot...
What is Onshore Outsourcing? Onshore Outsourcing or Domestic Outsourcing is recruiting services from outside of an organization but within the same country. Some of the benefits of onshore outsourcing is that contact centre associates share...
a.mobile-menu-demo-btn { display: none !important} #masthead-slider .splide__slide__container > img { display: none; }/* Start Locations and Stats Section Styles */ main .your-partner .width1400 { margin: 0 auto !important; } main .your-partner...
Accelerate customer-centricity and build a digital-first culture Resilient EMEA Insurance industry leaders must focus on reducing waste in the contact centre to reduce customer service costs without sacrificing customer experience....
VoiceFoundry, a TTEC Digital company, expertise is focused on the Amazon Connect portfolio of services. As one of the first AWS Partners to implement Amazon Connect in enterprise contact centres, VoiceFoundry, a TTEC Digital company, knows...
360° view of customer preferences Most businesses don’t have the necessary platforms to integrate siloed data in a meaningful way. In addition, they don’t have the talent or analytics capabilities to view the customer...
Amplify the power of listening Imagine if you could increase understanding of your customers, provide relevant customer engagement with context, identify and fix customer issues as they occur, and reduce churn by identifying customers at...
Differentiate your brand and build unwavering customer loyalty Deliver deeply personalised, one-of-a-kind customer experiences through our cloud-based Customer Engagement Hub (CEB), Humanify® Journey Orchestration. Capture intelligent,...
Success begins at home Yes, there’s a way to exceed your business targets and make contact centers more efficient. We call it Humanify@home – a remote contact center associate solution that merges the quality and security...