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EMEA Blog


4 challenges facings startups in 2024 (and how investing in CX can help)

For most companies and especially startups, 2023 was a year of uncertainty, fear, and doubt.

With AI giddiness gone, 2024 shapes up as a year of action

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action.
 

AI holds huge CX potential for automotive brands in 2024

2024 is here and many automotive brands are thinking about ways to improve customer experience (CX) in 2024.

There’s no shortage of competition in the automotive industry and, to truly stand out from other brands and win over customers, you need to deliver seamless and personalised CX. Showing that you know your customers and crafting an experience that feels catered specifically to them is increasingly important.

Retailers: Balance AI with a human touch for CX success in 2024

2024 is here and many retail brands are thinking about what they want to do differently to improve their customer experience (CX).

Making your customer journey as seamless as possible not only improves customer satisfaction and loyalty but can also bolster your bottom line:

Improve financial services CX in 2024 by understanding customers better

As the new year approaches, financial services companies should be thinking about what they want to do differently and better in 2024 to improve their customer experience (CX).

Making your customer journey as seamless as possible not only improves customer satisfaction and loyalty, but can also bolster your bottom line:

Startups: Improve CX with cutting-edge voice automation

Nothing frustrates customers more than getting stuck in an endless automation loop when trying to reach customer support. We’ve all been there: yelling “operator” into the phone, wasting time, and getting more annoyed every second. It’s an awful experience, and a mistake growing companies can’t afford to make.  

Where should startups focus their AI investments? Start here

AI is the flavor of the week in many segments of business, and customer experience (CX) is not spared from both the hype and innovation. Startups face a unique challenge when it comes to embracing AI-powered customer experience strategies: their budget.

Empathy and sentiment scores: What we know and what we think we know

In the contact centre industry, it is commonly known that soft skills are critical to building trust and connection with consumers. One of the most important pillars of these skills is empathy.
 
And for good reason.
 
How better to serve the needs of people than to put ourselves in their position? What could be more important to the customer experience (CX) than a compassionate understanding of their feelings?
 

Is your organisation ready to leverage AI solutions for CX?

What is your strategy for leveraging the recent advances in generative AI? Google has now released their Bard system and Microsoft has integrated ChatGPT by OpenAI into their Bing search engine. Companies and consumers are all experimenting with these tools and this is creating new expectations for the customer experience (CX).
 

4 ways AI should be evolving your contact centre

AI in the contact centre is nothing new. For years, brands have used AI-powered tools to automate tasks and extract insights from large pools of data.

But with the sudden popularity of ChatGPT and similar programs bringing AI to the masses, companies are (or should be) taking a fresh look at how they’re implementing AI and where they can better use it to improve customer experience. The contact centre houses some exciting opportunities.

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