Forward-thinking business leaders understand that exceptional CX is about continuously seeking better ways to use technology, data, and operations. Well, today, a question for many consumers is, “Why can’t I message this company in addition to calling or sending an email?”
TTEC
EMEA Blog
3 Essential Steps to Prepare Bots and Employees for Shared Success
Raise your hand if this describes your firm: Everyone wants to be innovative, but not everyone wants to change. Consider automation. Employees understand the benefits of automation and bots but research shows many employees also fear being replaced by technology.
Decoding RPA and Intelligent Automation in the Contact Centre
Today’s customers are fast. The rise of messaging apps and smart phones have enabled them to reach whomever they want, wherever they want, whenever they want. That’s why your contact center associates need to be faster and better prepared to handle increasing demands while delivering superior service.
Marketing Data Insights: Three Steps to better customer journey data
This was originally posted as an article in the Customer Strategist Journal.
To read the latest issue click here.