December 12, 2014 Case Study Financial Services and Insurance A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help
December 10, 2014 Blog Automotive From Concept to Reality: A Glimpse at Your Automotive Experience in 2020
December 9, 2014 Case Study High Tech Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.
December 7, 2014 Case Study Healthcare Payers A wellness plan for employee engagement One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program.
December 7, 2014 Case Study Airlines Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute
November 24, 2014 Blog Financial Services and Insurance Ten Things to Ask Yourself About Financial Services Customer Experience Technology
October 6, 2014 Customer Strategist Omnichannel Contact Center Solutions: Optimize with Data Mapping Tap into the customer insight that exists beyond the walls of the contact center to optimize the customer experience.
