December 12, 2014 Client Story Analytics focus boosts revenue and customer insight Lacking a solid foundation to support data-driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities. Communications
December 12, 2014 Client Story Better customer service costs less Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process Retail Banking
December 12, 2014 Client Story A clear path to customer centricity Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap. Communications
December 12, 2014 Client Story A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help Financial Services and Insurance
December 10, 2014 Blog From Concept to Reality: A Glimpse at Your Automotive Experience in 2020 Automotive
December 9, 2014 Client Story Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn. High Tech
December 7, 2014 Client Story A wellness plan for employee engagement One of the best ways for companies to keep their employees healthy — and keep healthcare expenses in-check — is to encourage wellness. We helped our client create a new wellness program. Healthcare Payers
December 7, 2014 Client Story Airline reduces AHT with quality, not speed With calls handled by more confident and knowledgeable contact center associates, average handle time was reduced by a full minute Airlines
November 24, 2014 Blog Ten Things to Ask Yourself About Financial Services Customer Experience Technology Financial Services and Insurance
