June 30, 2014 Customer Strategist Cirque du Soleil Balances the Art and Science of Creativity Business intelligence gives the entertainment company new insights about shows, customers, and markets Retail Banking
March 18, 2014 Customer Strategist Mobile Loyalty Accelerates Ridership for Montreal Transit Montreal’s public transport society entices young riders in their preferred channel, with a positive environmental message that resonates with the fickle customer group. Public Sector and Government
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist Customer Lessons Learned from the Health Insurance Exchange Rollout A look at what steps can be taken to smooth the ACA’s bumpy customer experience road. Healthcare Payers
March 1, 2014 Blog Real time marketing analytics: Customer data optimization best practices Real-time marketing adds immediacy to relevant customer interactions, especially for telecom companies. Communications
February 16, 2014 Client Story Millions of reasons to stay connected with customers Our client had just partnered with a new marketing organization and was deploying a new database and deployment solution, but it was a year away. We were able to help speed up the process. Financial Services and Insurance
January 12, 2014 Client Story Proactive churn reduction saves — and sells Our client was looking for a way to prevent its most valuable customers from leaving and brought us on to help create a more well-rounded solution. We helped create a new customer-retention program. Communications
