December 13, 2014 Case Study Communications How to welcome a new customer base This client had acquired a new consumer division, gaining new customers. We were able to help integrate customer feedback into every part of the company to amplify customer centricity
December 13, 2014 Case Study Communications Complex support, without the complexity Our client was looking to change their service to keep up with the ever-changing technical support their products needed. We were able to make sure their current call centers were equipped provide immediate support.
December 13, 2014 Case Study Communications Customer churn cut in half with retention strategy Our client experienced a sharp increase in customer churn rates and sought our help. We built a churn prediction model that helped reduce customer churn greatly
December 12, 2014 Case Study Communications $10M repaid with streamlined debt collection strategy Our client works in the tough industry of collecting debt and was looking for a way to streamline its collection strategy and assist customers in finding a repayment plan. We helped create new and better plans.
December 12, 2014 Case Study Retail and eCommerce $3 million in savings through contact center optimization Our client was struggling to maintain their target abandonment rate of less than 5 percent, and hoped to improve that. Our team evaluated their current aspects of business and helped implement our WFM system
December 12, 2014 Case Study Public Sector and Government AMA makes the most of its keywords Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms.
December 12, 2014 Case Study Communications Analytics focus boosts revenue and customer insight Lacking a solid foundation to support data-driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
December 12, 2014 Case Study Retail Banking Better customer service costs less Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process
December 12, 2014 Case Study Communications A clear path to customer centricity Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap.
December 12, 2014 Case Study Financial Services and Insurance A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help
December 10, 2014 Blog Automotive From Concept to Reality: A Glimpse at Your Automotive Experience in 2020
