October 12, 2015 Customer Strategist When Customers Come First, Business Benefits Follow Winners of the 2015 Gartner & 1to1 Media Customer Excellence Awards detail some unanticipated rewards of a dedicated focus on customer engagement.
October 9, 2015 Customer Strategist Customer Innovation Where You Least Expect It Understanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
July 23, 2015 Blog What’s Stopping Retailers from Implementing iBeacon Technology? Retail and eCommerce
July 7, 2015 Blog Voice of the Customer Best Practices and Strategy Dispel four common myths and incorporate digital and mobile voice of customer best practices to gain valuable customer insights.
July 7, 2015 Customer Strategist Customer Voices Rise to the Top BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience. Healthcare Payers
