April 18, 2017 Customer Strategist When Customer Centricity Becomes the Brand Customer experiences are at the heart of successful retail brands. Retail Banking
April 18, 2017 Customer Strategist Understand Your Customers, Understand Your Brand Four ways to activate the valuable insight customers are already giving you to elevate your brand position.
March 29, 2017 Client Story Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options Retail and eCommerce
March 6, 2017 White Paper Say What? Give Customers Facts, Not Confusion Fight back against customer confusion with content moderation strategies
