March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
March 6, 2017 White Paper Say What? Give Customers Facts, Not Confusion Fight back against customer confusion with content moderation strategies
January 16, 2017 Customer Strategist What to Expect from the Rise of Chatbots Here’s what business leaders need to know about the messaging apps and chatbots that are rapidly gaining users and screen time.
January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
January 16, 2017 Customer Strategist The Future of Customer Experience Where do humans fit in an increasingly digital world?
