January 11, 2018 Customer Strategist CX Is a Team Sport Responsibility for the customer experience can be found in many places.
January 10, 2018 Customer Strategist The Evolution of Customer Journey Mapping Most companies think they understand all the ways customers and clients interact with their brands, but do they really?
January 4, 2018 Case Study Automotive Expert associates pave a path to better results Expertise creates efficiencies and better experiences
November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
October 31, 2017 Case Study Healthcare Payers Superior member support A leading health insurer overcomes new member onboarding challenges with partnership strategy
October 11, 2017 Customer Strategist Hit the AHT Sweet Spot Without context, average handle time loses its luster.
October 11, 2017 Customer Strategist Travel and Hospitality Royal Caribbean Dives Into Social Media Support Strategic customer engagement through social media involves more than likes and smiley faces.
October 11, 2017 Trends Report Travel and Hospitality All Aboard Tips to meet the needs of today's traveler
