August 22, 2018 Client Story Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents Airlines
August 22, 2018 Client Story Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings Communications
July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
July 16, 2018 Customer Strategist Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals.
July 16, 2018 Customer Strategist When CMOs Seize the CX Reins Two CMOs detail how trust and community are the cornerstones of a great customer experience that defies competitive pressure.
July 16, 2018 Customer Strategist How to Be a Customer Support Hero in an IoT World The rise of connected devices presents a huge challenge--and opportunity--for companies to deliver superior service.
July 16, 2018 Customer Strategist A new look at health insurance analytics' role in CX Enrollment and member insights provide for a healthy experience. Healthcare Payers
July 16, 2018 Customer Strategist Try a Little Harder Behind the ones and zeroes, data insights are human insights that impact real people.
