October 11, 2017 Customer Strategist Hit the AHT Sweet Spot Without context, average handle time loses its luster.
October 11, 2017 Customer Strategist Travel and Hospitality Royal Caribbean Dives Into Social Media Support Strategic customer engagement through social media involves more than likes and smiley faces.
October 11, 2017 Trends Report Travel and Hospitality All Aboard Tips to meet the needs of today's traveler
October 11, 2017 Customer Strategist C-Suite Strategies Healthcare Providers High-tech Humanity Provides a Roadmap to Wellness Real-time virtual health advocates create healthy relationships with patients.
October 11, 2017 Customer Strategist In Depth The Price Is Right, or Is It? Dynamic pricing without customer consideration doesn’t pay off.
October 11, 2017 Customer Strategist Perspectives Are Augmented Reality Sales Tools Ready for Prime Time? Here’s how to look at AR with clear eyes.
October 11, 2017 Customer Strategist Financial Services and Insurance Discover Takes on In-App Messaging The credit card company shares customer insights from the fast-paced world of mobile messages.
October 11, 2017 Customer Strategist Perspectives Throw Away Your Marketing Campaigns Real-time interaction management adds context in the moment to marketing initiatives.
October 10, 2017 Customer Strategist Outlook What Could Go Wrong? Some real-time initiations look good on paper, but in practice they don’t always work out.
October 10, 2017 Customer Strategist Strategy Speaks Past Time, Real Time, and Soon Time Take a moment to see how humanity’s innovation and progress will forever change our perception of time.
September 26, 2017 Trends Report Financial Services and Insurance Retail Banking How to Stay Ahead of Consumer Demands
