Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
The Role of Emotions in Customer and Employee Experience | Intelligent Sourcing
Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
5 tips to ensure your contact center clicks
To assess how well your operation provides proactive customer care throughout the customer journey, here are 5 questions to evaluate, starting with launch plan to quality assurance rigor as well as expertise and accountability.
5 tips to ensure your contact center clicks
To assess how well your operation provides proactive customer care throughout the customer journey, here are 5 questions to evaluate, starting with launch plan to quality assurance rigor as well as expertise and accountability.
Read the strategy guide
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