January 16, 2017 Customer Strategist The Future of Customer Experience Where do humans fit in an increasingly digital world?
January 16, 2017 Customer Strategist Sotheby’s: All About the User Experience Since 1744 The auction house maintains its tradition of elegance and luxury in the digital world, thanks to a focus on user experience design.
January 6, 2017 Customer Strategist Virtual and Augmented Reality: Empathy Machines VR and AR devices have the potential to foster emotion and empathy between companies and their users.
January 5, 2017 Customer Strategist The Data-Driven Traveler Digital trends are transforming the travel industry. Travel and Hospitality
January 5, 2017 Customer Strategist Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles. Public Sector and Government
January 5, 2017 Customer Strategist Customer Centricity Changes Over Time Beyond talking points and lip service, what is the true state of customer centricity?
January 5, 2017 Customer Strategist Solving for X: Why the Future of Business is Experiential Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive.
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
