Today marks my first day with one of the most amazing companies I've ever met. I share a world view with TTEC that makes us kindred spirits and I believe together we can make the world an even better place far into the future.
As companies everywhere compete in an always-on world, the race for digital transformation can make or break them. It can create new models and reinforce values, or it can wreak havoc on brand equity by alienating employees and customers. Not to mention, while the complexity and scale required can be realized successfully, if it’s not adopted well, or deployed in a congruous manner, the results equate to poor performance and wasted, long-term costs.
"The best and most beautiful things in the world cannot be seen or even touched. They must be felt with the heart." - Helen Keller
TTEC was founded more than 30 years ago on the premise that everyone deserves experiences that reflect the very best of humanity. To me, there's nothing more powerful than brand experiences - large and small - that are so valuable, so thoughtful, and so seamless that they captivate the mind and heart.
While customers engage in more complex ways than ever, doing things in a personal, human way does not just mean serving up the right things at the right times (connecting data and brand experiences across channels), it means being proactive, approachable, predictive, and empowering. This is easy to say, but how many companies can achieve this across their enterprise in a sustained way? How many companies do this gracefully and seemingly effortlessly?
TTEC has gone beyond the connection of channels and the functional approaches so many brands use. For its clients, it unites the people, the culture, the technology alignment, and the laser-like focus on loyalty to deliver transformational Customer Engagement as a Service.
No one else - positively no one - has the history, the culture, and the capacity to engage end customers on behalf of Fortune 500 brands the way TTEC does.
"Simplicity is the ultimate sophistication" - Leonardo da Vinci
TTEC has built its businesses, across its amazing brands including Peppers & Rogers Group, eLoyalty, Revana, rogenSi, and others to operate for, with, and on behalf of its clients in a way that is human at the core: they put people first. Nowhere else are strategies being envisioned, programs realized, and results attained like here.
In the end, its the simple things that are so hard to engrain and sustain across all channels in a connected world. And that's exactly what sets TTEC apart.
I'm honored to join this great team and carry a torch for the future that ensures humanity is never lost no matter how digital, mechanized, automated, or predictive experiences and services become.
As Mahatma Ghandi said, "In a gentle way you can shake the world." I look forward to all the opportunities across my friends and colleagues of today and yesterday to provide human experiences that captivate and inspire others, and thereby fuel outrageous growth!